WE ARE HIRING!

Bethany House Services (BHS) is the largest provider of emergency shelter and HUD-funded housing programs for families in the region. Our mission is to empower at-risk or experiencing homelessness families with solutions to achieve housing stability and long-term self-sufficiency. We envision living in a community where all families have a place to call home, and no one spends the night without shelter. With strong community support, we continue to expand our services. BHS provides comprehensive family-centered services, all of which are provided by staff trained in trauma-informed care and focused on empowering families to reach self-sufficiency. Our holistic services address a family’s current needs and seek to assist families in achieving housing stability. Our services include homelessness prevention, emergency shelter, housing programs, comprehensive case management, post-shelter support, and permanent affordable rental housing.

If you have a passion for helping others and want to make a difference in the lives of families experiencing homelessness, Bethany House has an opportunity for you! To apply, please click the link for the position of interest or submit your resume for consideration to hr@bhsinc.org

Current Job Opportunities

BILINGUAL HOUSING CASE MANAGER

Housing Case Manager – Cincinnati, OH 45237 – Indeed.com

The Bilingual Housing Case Manager is accountable for working one-on-one with families in the community at risk of experiencing homelessness and families experiencing homelessness who are participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, the Bilingual Housing Case Manager provides assessment, advocacy, and ongoing case management in both English and Spanish. This position also provides follow-up services as required by RRH/PSH for families who move to permanent housing.

Key Duties and Responsibilities:

Manages a caseload of 22-24 families. This includes:
Assist program participants in developing and implementing an action plan for securing housing while involved in the RRH/ PSH program.
Coordinate case management services and assist families in developing an agreed-upon individual action case management plan to move toward family stabilization, gaining knowledge and accessibility to community resources, employment, income assistance, and relocation to permanent, affordable housing.
Assess client’s work readiness, make referrals, and provide job search skills training.
Assist PSH families with documented disability that effects ability to maintain permanent housing by referring to needed community agencies and resources.
Maintain professional relationships with referral agencies
Maintain confidentiality of all client and agency material
Attentiveness to and timeliness of contacts and work with and on behalf of clients.
Complete all case records with accuracy, confidentiality within established time frames
Secure community resources including mental health services and a medical home; assist clients in establishing a pattern of self-sufficiency for themselves and their children, with the goal of stabilization over time
Coordinate with BHS Family Services Department to create access to child/parent support, services and life skills families
Work efficiently with BHS Finance Department to honor timelines and finance policies
Attend team meetings and mandatory educational in-services.
Other duties as assigned

Education and Experience:

Bachelor degree in social work, sociology, psychology, education, or related field.
One year of experience in a social service environment.
LSW license to practice social work in Ohio is preferred.
Reliable and regular attendance
Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
Successful completion of BHS criminal background check and drug test.

Physical Requirements:

Physical mobility on a small agency campus and capacity to drive to appointments as scheduled.
Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The position requires extended use of a computer.

SHELTER ASSISTANT

POSITION SUMMARY: Under the direct supervision of the Shelter Coordinator, the Shelter Assistant provides support to shelter residents by providing a safe, clean environment, supporting and assisting families residing in the shelter, and documenting any safety/security concerns or rule violations.

KEY DUTIES AND RESPONSIBILITIES:

Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
Empower shelter clients and provide support and crisis intervention through a trauma-informed care lens.
Provide resource information or triage questions for families residing in the shelter.
Communicate necessary client information to Shelter staff to keep them informed.
Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter clients.
Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
Maintain the safety and security of shelter property, and report concerns to Shelter Manager/On-Call or the authorities.
Maintain the cleanliness of the shelter by performing housekeeping tasks outlined in SA Task Lists (ex. sweeping, mopping, disinfecting).
Complete Shelter room checks.
Complete shadowing tasks as assigned when new team members join the support staff team.
Maintain positive, supportive, and respectful guest relations.
Treat residential clients with respect and professionalism by practicing active listening, preserving client confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
Work individually and as a member of the shelter team to engage in effective de-escalation.
Issue blankets, sheets, and towels; distribute other supplies according to BHS procedures.
Assist with all aspects of food service during the shift, as needed.

Documentation

Document shift notes at least once per shift and completes proper documentation, including but not limited to task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.
Other duties as assigned.

Team Participation

Maintain family confidence and protect operations by keeping information confidential.
Participate in training, supervision, and team meetings.
Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION AND EXPERIENCE

Minimum of HS Diploma or equivalent
One year of experience and a social service environment

SKILLS

Strong organizational and communication skills.
Ability to establish and maintain professional boundaries while working with clients.
Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
Experience in crisis intervention and problem solving with the ability to diffusing situations without heightening the conflict.
Understanding and willingness to be trained in areas such as trauma-informed care, diversity, equity, and inclusion.
Ability to maintain confidentiality of clients.
Strong interpersonal skills, ability to be compassionate and firm towards clients.
Ability to accurately record information for required client and staff documentation while maintaining confidentiality and strong boundaries.

Ability to navigate Microsoft Office products, specifically, Outlook email, Word and Excel.
Reliable and regular attendance
Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
Exerting up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

ENVIRONMENTAL CONDITIONS:

Inside environmental conditions.
Moderate noise level.

To apply, please click the link for the position of interest or submit your resume for consideration to hr@bhsinc.org

Bethany House Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Bethany House Services Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor and will ensure that persons with disabilities are provided reasonable accommodations.