Open Positions

WE ARE HIRING!

Bethany House Services (BHS) is the largest provider of family homelessness services in the region. Our mission is to empower at-risk or experiencing homelessness families with solutions to achieve housing stability and long-term self-sufficiency. We envision living in a community where all families have a place to call home, and no one spends the night without shelter. Our services include homelessness prevention, emergency shelter, re-housing programs, comprehensive case management, post-shelter support, and permanent affordable rental housing.

If you have a passion for helping others and want to make a difference in the lives of families experiencing homelessness, please consider applying for one of our open positions.

Current Job Opportunities

BILINGUAL CASE MANAGER

Bilingual Case Manager – Apply Here

This position is accountable for working one-on-one with families participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, Shelter Case Managers provide screening, assessment, advocacy, and ongoing case management for families experiencing homelessness. Shelter Case Managers coordinate services for participants needing affordable permanent housing, access to health care, financial assistance, and/or pre-employment training. This position also provides families who have effectively exited the Emergency Shelter program with limited follow-up services through BHS’ Post Shelter Support program.

Key Duties and Responsibilities:

  • Direct Service
    • Maintains a caseload of 10-15 Spanish-speaking families.
    • Meets with assigned families a minimum of twice each week
    • Assist participants with resolving barriers to obtaining permanent housing and other services by completing intake assessments and developing mutually agreed upon case plan with long-term and short-term goals and objectives.
    • Assist participants in determining family needs in all areas, including, but not limited to, employment, education, financial health, access to physical and mental health services, and other identified conditions.
    • Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
    • Collaborate to ensure that clients who encounter barriers have a contact person at community agencies when support are needed.
    • Identify appropriate permanent housing options for participants such as subsidized housing, Section 8, Rapid-Re-Housing, and VASH as well permanent supportive housing and services, affordable and market-rate housing, and other housing opportunities.
    • Assist participants with completing rental applications, supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for participants with prospective landlords. 
    • Provide families who have exited the shelter program with limited follow-up services through the BHS Post Shelter Support program. 
    • Provide transportation for clients to attend appointments in the community when transportation is a barrier.
    • Other duties as assigned.
  • Documentation
    • Enter participant case notes within established time frames into the software database (HMIS) and maintain participant records.
    • Ensure all client files are arcuate and complete.
  • Team Participation
    • Maintain family confidence and protect operations by keeping information confidential.
    • Participate in training, supervision, and team meetings.
    • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

Education and Experience:

  • Bachelor’s degree in social work, education, psychology, sociology, or related field
  • LSW license to practice social work in Ohio is a plus.
  • Minimum of 1-2 years’ experience working with families who are at risk of or who are experiencing homelessness is a plus.

Knowledge and Skills:

  • Must be proficient in Spanish
  • An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development.
  • Ability to provide healthy role modeling.
  • Understanding/sensitivity to various cultural and socioeconomic backgrounds of the clients the agency serves.
  • Ability to maintain appropriate boundaries in the workplace.
  • Ability to maintain confidentiality.
  • Experience with technology, Office 365, and reporting software applications.

Other Position Requirements:

  • Reliable and regular attendance
  • Requires a valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

DATA AND COMPLIANCE COORDINATOR

Data and Compliance Coordinator – Apply Here

The Data and Compliance Coordinator provides leadership and support across the agency through the management of data to ensure that all programs are delivered with the highest quality and in full compliance with funder standards; and so that the full impact of Bethany House Services is understood.

Key Duties and Responsibilities:

  • Data
    • Develop, implement, and manage databases and evaluation tools for the organization, including the organizational data dashboard.
    • Collaborate with the Lead Housing Case Manager and Lead Housing Specialist to ensure appropriate documentation is complete, timely and accurate.
    • Agency liaison to data partner, Data Bloom.
    • Perform monthly reporting of programmatic, strategic, and administrative metrics and outcomes.
    • Assist with the training of staff to utilize databases, evaluation tools, and grant reporting requirements.
    • Assist the Program leaders and Development Department with the analysis and reporting of grant outcomes for reports and publications.
    • Assist the Development Department with data for grant writing, preparation, and submission.
    • Serve as the agency HMIS Lead on Clarity, attending meetings and communicating changes to agency staff as necessary.
    • Assure data quality across the agency, running monthly system reports and working toward accuracy and completeness through Program managers.
    • Convene quarterly meetings to review, analyze, evaluate, manage outcomes, and set expectations for needed changes for continuous quality improvement.
    • Coordinate updates to programs/reports as needed with software vendors or Strategies to End Homelessness.
  • Compliance
    • In conjunction with the Chief Program Officer and Program Directors, keep staff updated with changes in program standards, forms, and tools.
    • Run regular reports to assist Program Directors and their staff with maintaining consistent program compliance (ex. annual assessments due for the next quarter).
    • Conduct periodic audit and review of client file documentation to ensure accuracy and completeness.
    • Prepare the quarterly CoC match data file to send to MOU partners.
    • Assist in preparations for yearly program standards monitoring.
    • Lead the completion of the corrective action plan for submittal to monitors and track fulfillment of the corrective actions within the agency.
    • Contribute to the development and maintenance of program-specific manuals to ensure consistent operations across programs.
  • Other Duties and Responsibilities
    • Other data projects and duties as needed or assigned by the Chief Program Officer.

Education and Experience:

  • Bachelor’s degree required with at least 2 years of experience in writing, researching, and reporting. Master’s degree preferred.
  • Experience with data collection and database systems.

Knowledge and Skills:

  • Extensive proficiency with Excel and other data analysis tools.
  • Ability to read, interpret, and communicate orally and in writing program standards, contract requirements, and government regulations.
  • Ability to multi-task and work independently.
  • Strong organizational skills including careful attention to detail with the ability to meet deadlines, prioritize and manage multiple projects.
  • Adept at process improvement.
  • Strong research skills and an ability to manage large amounts of information and keep accurate and well-organized records and files.
  • Demonstrated professionalism to successfully work with Executive and Board level staff.

Other Position Requirements:

  • Excellent written and verbal communication skills.
  • Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation, and socioeconomic background.
  • Ability to maintain the highest confidentiality standards according to social service best practices, including program and/or organizational strategic information, personnel, and client information.

To apply, please click the link for the position of interest.

Bethany House Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Bethany House Services Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor and will ensure that persons with disabilities are provided reasonable accommodations.