WE ARE HIRING!

Bethany House Services (BHS) is the largest provider of family homelessness services in the region. Our mission is to empower at-risk or experiencing homelessness families with solutions to achieve housing stability and long-term self-sufficiency. We envision living in a community where all families have a place to call home, and no one spends the night without shelter. Our services include homelessness prevention, emergency shelter, re-housing programs, comprehensive case management, post-shelter support, and permanent affordable rental housing.

If you have a passion for helping others and want to make a difference in the lives of families experiencing homelessness, please consider applying for one of our open positions.

Current Job Opportunities

BILINGUAL CASE MANAGER

Bilingual Case Manager – Apply Here

This position is accountable for working one-on-one with families participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, Shelter Case Managers provide screening, assessment, advocacy, and ongoing case management for families experiencing homelessness. Shelter Case Managers coordinate services for participants needing affordable permanent housing, access to health care, financial assistance, and/or pre-employment training. This position also provides families who have effectively exited the Emergency Shelter program with limited follow-up services through BHS’ Post Shelter Support program.

Key Duties and Responsibilities:

• Direct Service
  • Maintains a caseload of 10-15 Spanish-speaking families.
  • Meets with assigned families a minimum of twice each week
  • Assist participants with resolving barriers to obtaining permanent housing and other services by completing intake assessments and developing mutually agreed upon case plan with long-term and short-term goals and objectives.
  • Assist participants in determining family needs in all areas, including, but not limited to, employment, education, financial health, access to physical and mental health services, and other identified conditions.
  • Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
  • Collaborate to ensure that clients who encounter barriers have a contact person at community agencies when support are needed.
  • Identify appropriate permanent housing options for participants such as subsidized housing, Section 8, Rapid-Re-Housing, and VASH as well permanent supportive housing and services, affordable and market-rate housing, and other housing opportunities.
  • Assist participants with completing rental applications, supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for participants with prospective landlords. 
  • Provide families who have exited the shelter program with limited follow-up services through the BHS Post Shelter Support program. 
  • Provide transportation for clients to attend appointments in the community when transportation is a barrier.
  • Other duties as assigned.
• Documentation
  • Enter participant case notes within established time frames into the software database (HMIS) and maintain participant records.
  • Ensure all client files are arcuate and complete.
• Team Participation
  • Maintain family confidence and protect operations by keeping information confidential.
  • Participate in training, supervision, and team meetings.
  • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

Education and Experience:

• Bachelor’s degree in social work, education, psychology, sociology, or related field
• LSW license to practice social work in Ohio is a plus.
• Minimum of 1-2 years’ experience working with families who are at risk of or who are experiencing homelessness is a plus.

Knowledge and Skills:

• Must be proficient in Spanish
• An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development.
• Ability to provide healthy role modeling.
• Understanding/sensitivity to various cultural and socioeconomic backgrounds of the clients the agency serves.
• Ability to maintain appropriate boundaries in the workplace.
• Ability to maintain confidentiality.
• Experience with technology, Office 365, and reporting software applications.

Other Position Requirements:

• Reliable and regular attendance
• Requires a valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background checks and drug tests.

DEVELOPMENT MANAGER

Development Manager – Apply Here

The Development Manager leads and supports wide-ranging fundraising activities to enable Bethany House Services to fulfill its mission to empower homeless and at-risk families with the solutions to achieve housing stability and long-term self-sufficiency. Primary responsibilities include overseeing all grant writing and reporting; managing a portfolio of individual, foundation, government, and corporate donors; writing and organizing annual fund solicitations; and facilitating all planned giving activities

Key Duties and Responsibilities:

• Grants
  • Collaborate with the CEO, CDO, and necessary Program Directors to administer all grant writing and grant reporting
  • Collaborate with CEO and CDO to implement strategy for foundation, corporate, and government funders
  • Lead grant writing for high-level, strategic funding opportunities
  • Manage grants calendar and liaise with Finance or other departments as needed.
  • Cultivate existing grantors and research possible new grant funders.
  • Work closely with Development Coordinator position, especially regarding grant writing
• Donor Management
  • Manage a portfolio of individual, foundation, government, and corporate donors.
  • Steward existing donors through meaningful engagement and sustain or increase their levels of giving.
  • Cultivate new prospects assigned to the portfolio and empower them to become annual supporters.
• Annual Fund
  • Write and manage all annual fund appeals, including direct mail, email, and social media.
  • Lead other annual giving campaigns, such as Giving Tuesday
• Planned Giving
  • Work with the Marketing and Special Events Manager to enhance planned giving marketing efforts through direct mail, email, newsletter, and website
• Additional Responsibilities
  • Gather and disseminate annual outputs and outcomes data to streamline metrics about BHS’ impact.
  • Lead development-related special projects as designated by CEO or CDO
  • Provide support for special events.
  • Assist with other development or communications tasks as needed.

Education and Experience:

• Bachelor’s degree in English, Communications, Marketing, or a related field.
• Four or more years of experience in grant writing, donor management, or fundraising.

Knowledge and Skills:

• Superb written and oral communication skills.
• Excellent interpersonal, analytical, and organizational skills.
• Proven ability to build, sustain, and grow relationships.
• Ability to set targets and develop strategies to achieve them.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Computer proficiency with advanced internet research skills.

Other Position Requirements:

• Reliable and regular attendance
• Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background checks and drug tests.

DATA AND COMPLIANCE COORDINATOR

Data and Compliance Coordinator – Apply Here

The Data and Compliance Coordinator provides leadership and support across the agency through the management of data to ensure that all programs are delivered with the highest quality and in full compliance with funder standards; and so that the full impact of Bethany House Services is understood.

Key Duties and Responsibilities:

• Data
  • Develop, implement, and manage databases and evaluation tools for the organization, including the organizational data dashboard.
  • Collaborate with the Lead Housing Case Manager and Lead Housing Specialist to ensure appropriate documentation is complete, timely and accurate.
  • Agency liaison to data partner, Data Bloom.
  • Perform monthly reporting of programmatic, strategic, and administrative metrics and outcomes.
  • Assist with the training of staff to utilize databases, evaluation tools, and grant reporting requirements.
  • Assist the Program leaders and Development Department with the analysis and reporting of grant outcomes for reports and publications.
  • Assist the Development Department with data for grant writing, preparation, and submission.
  • Serve as the agency HMIS Lead on Clarity, attending meetings and communicating changes to agency staff as necessary.
  • Assure data quality across the agency, running monthly system reports and working toward accuracy and completeness through Program managers.
  • Convene quarterly meetings to review, analyze, evaluate, manage outcomes, and set expectations for needed changes for continuous quality improvement.
  • Coordinate updates to programs/reports as needed with software vendors or Strategies to End Homelessness.
• Compliance
  • In conjunction with the Chief Program Officer and Program Directors, keep staff updated with changes in program standards, forms, and tools.
  • Run regular reports to assist Program Directors and their staff with maintaining consistent program compliance (ex. annual assessments due for the next quarter).
  • Conduct periodic audit and review of client file documentation to ensure accuracy and completeness.
  • Prepare the quarterly CoC match data file to send to MOU partners.
  • Assist in preparations for yearly program standards monitoring.
  • Lead the completion of the corrective action plan for submittal to monitors and track fulfillment of the corrective actions within the agency.
  • Contribute to the development and maintenance of program-specific manuals to ensure consistent operations across programs.
• Other Duties and Responsibilities
  • Other data projects and duties as needed or assigned by the Chief Program Officer.

Education and Experience:

• Bachelor’s degree required with at least 2 years of experience in writing, researching, and reporting. Master’s degree preferred.
• Experience with data collection and database systems.

Knowledge and Skills:

• Extensive proficiency with Excel and other data analysis tools.
• Ability to read, interpret, and communicate orally and in writing program standards, contract requirements, and government regulations.
• Ability to multi-task and work independently.
• Strong organizational skills including careful attention to detail with the ability to meet deadlines, prioritize and manage multiple projects.
• Adept at process improvement.
• Strong research skills and an ability to manage large amounts of information and keep accurate and well-organized records and files.
• Demonstrated professionalism to successfully work with Executive and Board level staff.

Other Position Requirements:

• Excellent written and verbal communication skills.
• Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation, and socioeconomic background.
• Ability to maintain the highest confidentiality standards according to social service best practices, including program and/or organizational strategic information, personnel, and client information.

HOUSING CASE MANAGER

Housing Case Manager – Apply Here

The Housing Case Manager assists families with developing self-sufficiency for themselves and their children, with the goal of stabilization over time. This position coordinates case management services for families participating in the Rapid Re-housing (RRH) and/ or Permanent Supportive Housing (PSH) programs.  The incumbent assists families with developing a mutually agreed upon individual action case management plan that will lead to housing stability through gaining knowledge and accessibility to community resources, obtaining referrals for job training, obtaining employment, income assistance, and relocation to permanent, affordable housing. This position also provides follow-up services as required by RRH/ PSH for families who transitioning into permanent housing.

Key Duties and Responsibilities:

• Direct Service
  • Meet with Housing Program participants twice monthly.
  • Assist Housing Program participants in developing and implementing a mutually agreed upon action plan for securing housing while involved in the RRH or PSH programs.  
  • Assess clients referred to the RRH/ PSH program through the CAP system within the established time frame.
  • Assess client’s work readiness, make referrals to appropriate workforce development programs, and provide job search coaching.
  • Establish relationships with potential employers and provide employer leads to clients seeking employment.
  • Maintain professional relationships with referral agencies to connect clients to necessary resources.
  • Provide relevant referrals to community resources and service providers based on the goals and objectives mutually agreed upon with the family.
  • Work within the program’s budget to provide services for the clients to obtain self-sufficiency including but not limited to rental and utility payment assistance.
  • Make appropriate community and agency referrals on behalf of the client to secure community resources including but not limited mental health services and a medical home.
  • Encourage PSH families to engage in needed community agencies and resources.
  • Maintain confidentiality of all client information and agency material.
  • Other duties as assigned.
• Documentation
  • Ensure PSH families accurately files disability documentation that affects ability to maintain permanent housing. 
  • Submit rental and utility assistance payments within the established time frame.
  • Accurately document case notes in the organization’s data systems, HMIS, and supply data for reports as requested.
  • Maintain accurate and updated client files.
• Team Participation
  • Provide feedback to the Housing Program Director regarding program services, emphasizing building accountability for program participants as they progress in their self-sufficiency.   
  • Collaborate with BHS Family Services Department in providing child and parent supports and life skills training opportunities.
  • Work efficiently with BHS Finance Department honoring timelines and finance policies   
  • Must be prepared to respond to emergencies with clear thinking and swift action.
  • Participate in the client system’s need for continual support for their housing program
  • Maintain family confidence and protect operations by keeping information confidential.
  • Participate in training, supervision, and team meetings.
  • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

Education and Experience:

• Bachelor’s degree in social work, education, psychology, sociology, or related field
• LSW license to practice social work in Ohio is a plus.
• Minimum of 1-2 years experience working with families who are at risk of or who are experiencing homelessness is a plus.

Knowledge and Skills:

• An ability to meet adults and children where they are and an understanding of the impacts of trauma on human development;
• Ability to provide healthy role modeling;
• Understanding/sensitivity to various cultural and socioeconomic backgrounds of the clients the agency serves;
• Ability to maintain appropriate boundaries in the workplace
• Ability to maintain confidentiality.
• Experience with technology, Office 365, and reporting software applications.

Other Position Requirements:

• Reliable and regular attendance
• Requires a valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
• Successful completion of BHS criminal background checks and drug tests.

To apply, please click the link for the position of interest.

Bethany House Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Bethany House Services Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor and will ensure that persons with disabilities are provided reasonable accommodations.