Open Positions

WE ARE HIRING!

Bethany House Services (BHS) is the largest provider of emergency shelter and HUD-funded housing programs for families in the region. Our mission is to empower at-risk or experiencing homelessness families with solutions to achieve housing stability and long-term self-sufficiency. We envision living in a community where all families have a place to call home, and no one spends the night without shelter. With strong community support, we continue to expand our services. BHS provides comprehensive family-centered services, all of which are provided by staff trained in trauma-informed care and focused on empowering families to reach self-sufficiency. Our holistic services address a family’s current needs and seek to assist families in achieving housing stability. Our services include homelessness prevention, emergency shelter, housing programs, comprehensive case management, post-shelter support, and permanent affordable rental housing.

If you have a passion for helping others and want to make a difference in the lives of families experiencing homelessness, Bethany House has an opportunity for you! To apply, please click the link for the position of interest or submit your resume for consideration to hr@bhsinc.org

Current Job Opportunities

HOUSING CASE MANAGER

Housing Case Manager – Cincinnati, OH 45237 – Indeed.com

The Housing Case Manager is accountable for working one-on-one with families in the community at risk of experiencing homelessness and families experiencing homelessness who are participating in the Bethany House Services Emergency Shelter program. Through a trauma-informed care lens, the Housing Case Manager provides assessment, advocacy, and ongoing case management. This position also provides follow-up services as required by RRH/ PSH for families who move to permanent housing.

Key Duties and Responsibilities:

  • Manages a caseload of 22-24 families. This includes:
  • Assist program participants in developing and implementing an action plan for securing housing while involved in the RRH/ PSH program.
  • Coordinate case management services and assist families in developing an agreed-upon individual action case management plan to move toward family stabilization, gaining knowledge and accessibility to community resources, employment, income assistance, and relocation to permanent, affordable housing.
  • Assess client’s work readiness, make referrals, and provide job search skills training.
  • Assist PSH families with documented disability that effects ability to maintain permanent housing by referring to needed community agencies and resources.
  • Maintain professional relationships with referral agencies
  • Maintain confidentiality of all client and agency material
  • Attentiveness to and timeliness of contacts and work with and on behalf of clients.
  • Complete all case records with accuracy, confidentiality within established time frames
  • Secure community resources including mental health services and a medical home; assist clients in establishing a pattern of self-sufficiency for themselves and their children, with the goal of stabilization over time
  • Coordinate with BHS Family Services Department to create access to child/parent support, services and life skills families
  • Work efficiently with BHS Finance Department to honor timelines and finance policies
  • Attend team meetings and mandatory educational in-services.
  • Other duties as assigned

Education and Experience:

  • Bachelor degree in social work, sociology, psychology, education, or related field.
  • One year of experience in a social service environment.
  • LSW license to practice social work in Ohio is preferred.
  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background check and drug test.

Physical Requirements:

  • Physical mobility on a small agency campus and capacity to drive to appointments as scheduled.
  • Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
  • Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The position requires extended use of a computer.

EXECUTIVE COORDINATOR

Executive Coordinator – Cincinnati, OH 45237 – Indeed.com

POSITION OVERVIEW: The Executive Coordinator is the CEO and COO’s primary coordinator and liaison for external relations. The Executive Coordinator manages the CEO and COO’s calendar and activities to ensure maximum efficiency and value while assisting with administrative and operational functions.

Administration Coordination

  • Organizes and schedules appointments.
  • Writes and distributes emails, correspondence memos, letters, faxes, and forms.
  • Assists in scheduling and preparing agency and staff meetings, including food ordering and other general support.
  • Updates and documents Executive Officer processes.
  • Reconciles and submits expense reports and invoices.
  • Assists in data collection for a variety of reports and other analyses.
  • Provides general support to visitors and volunteers.
  • Submit maintenance requests as needed.
  • Submits office supply requests as needed and maintains agency office supplies inventory.
  • Serves as receptionist backup for the HR Assistant, including answering the general phone line and routing calls to appropriate personnel; collects, logs, and routes all incoming mail; and assists BHS Accounts Receivable by collecting, documenting, and logging incoming checks and other monies.
  • Other duties as assigned.

Board of Directors Coordination

  • Assists in preparing Board meetings and reports, with lead responsibility for logistics.
  • Serves as the point of contact for Board members.
  • Participate in Board and Committee meetings.
  • Keeps accurate Board meeting minutes.
  • Maintains contact lists for agency, Board, and committees.
  • Plans and coordinates the annual Board meeting schedule.
  • Maintains the Board documents on the Board SharePoint site.

Vendor Coordination

  • Coordinate with IT and VOIP providers to maintain and assign inventory, including necessary maintenance and equipment orders.
  • Coordinate agenda preparation and follow-up of monthly IT meetings.
  • Review and approve vendor billings.
  • Assist as needed with food billing.

Team Participation

  • Maintain family confidence and protect operations by keeping information confidential.
  • Participate in training, supervision, and team meetings.
  • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION & EXPERIENCE

  • Associate degree and 1-year experience providing administrative support or High School Diploma and 2-3 years experience in providing administrative support.

KNOWLEDGE & SKILLS

  • Attention to detail.
  • Proficiency in using Microsoft Word and Excel.
  • Polished professional presence with exceptional verbal and written communication skills,
  • Demonstrated ability to meet deadlines, multi-task, adapt to shifting priorities, and work on a team.
  • A valid driver’s license, meeting BHS vehicle insurance requirements, and reliable transportation.
  • Successful completion of criminal background checks and drug tests.

LEAD COOK

POSITION SUMMARY: The Cook will prepare and cook large batches of food for families who reside in BHS’s Emergency Shelter Program.

KEY DUTIES AND RESPONSIBILITIES

  • Cleans, cuts, prepares, and cooks meat, fish, or poultry to a safe temperature.
  • Prepares and cooks various items according to menus, special dietary or nutritional requirements, or the number of portions to be served.
  • Bakes breads, rolls, and pastries.
  • Apportions and serves food to patients, patrons, customers, guests, employees, and students. 
  • Washes cooking equipment such as pots, pans, dishes, utensils, and other pieces.
  • Determines or assists in determining meals, menus, and prices.
  • Ensures the cleanliness and functional operation of galley equipment, kitchen appliances, and work areas by routinely cleaning and inspecting each piece.
  • Performs other related duties as assigned.

EDUCATION AND EXPERIENCE

  • High school or vocational school coursework in kitchen basics, such as food safety, preferred.
  • One year of related experience.

SKILLS

  • Excellent verbal and written communication skills.
  • Basic understanding of or ability to learn sanitation and regulations for workplace safety.
  • Basic understanding of or ability to learn food handling techniques, preparation, and cooking procedures.
  • Must be able to work quickly and efficiently.
  • Must be able to work well as part of a team.
  • Must be able to work well under pressure.
  • Ability to maintain personal cleanliness. 
  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

  • Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
  • Exerting up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
  • Specific vision requirements:  close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
  • ENVIRONMENTAL CONDITIONS:
  • Inside environmental conditions.
  • Moderate noise level.

                       MARKETING AND SPECIAL EVENTS MANAGER

POSITION OVERVIEW: Reporting to the CDO, the Marketing and Special Events Manager is accountable for planning and implementing communications and special events initiatives to achieve Bethany House Services’ mission, program, and fundraising goals. Primary responsibilities include planning and executing BHS’ two annual fundraising events; coordinating other organize-wide events; leading all BHS external communications, including agency collateral, events promotion, newsletters, email, website, social media, and media relations.

Communications

  • Facilitate all activities to publicize BHS’ mission and programs through external communication channels, including direct mail, newsletters and Annual Reports, email, website, social media, and media relations.
  • Implement strategy for direct mail, email blasts, social media content, and website; collaborate with CDO on all fundraising communications, including the development and maintenance of organizational communications calendar.
  • Lead writing and design of all marketing materials, including newsletters, Annual Reports, brochures, flyers, and PSAs.
  • Collect client success stories to share (as appropriate) for communications and development purposes.
  • Represent BHS in the community through speaking engagements and media relations, including drafting press releases, speeches, or op-eds and developing relationships with media members to enhance earned media.
  • Actively seek or create opportunities that build public awareness, generate revenue, and inspire community support of BHS programs, services, and activities.
  • Manage online fundraising efforts as an integrated component of digital and social media strategy.

Special Events Management

  • Develop, execute, coordinate, and evaluate BHS’ two annual fundraising events, Mardi Gras and Ales to Zinfandels.
  • Grow attendance and achieve fundraising goals for fundraising events while managing expenses.
  • Manage a portfolio of primarily corporate donors and engage them as event sponsors or event supporters in other ways; identify and cultivate new event sponsors or donors.
  • Responsible for the coordination of other BHS special events, including but not limited to the Annual Meeting, Adopt-a-Family, and other BHS special events.
  • Assist with volunteer recruitment and management, as related to special events.

Team Participation

  • Maintain family confidence and protect operations by keeping information confidential.
  • Participate in training, supervision, and team meetings.
  • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION & EXPERIENCE

  • Bachelor’s degree – preferably in marketing, communications, or other related disciplines – or equivalent years of experience.
  • Minimum of 3-4 years of experience with special events management, development, or marketing/PR.

KNOWLEDGE & SKILLS

OTHER POSITION REQUIREMENTS:

  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

  • Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
  • Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to operate a motor vehicle safely.

ENVIRONMENTAL CONDITIONS:

  • Normal office environment; inside environmental conditions.
  • Moderate noise level.

WORKING CONDITIONS:

  • The position requires extended use of a computer.  
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.
  • Hours of Work:  Generally, 40 hours a week, Monday-Friday.  However, at times it may be necessary to work weekend hours or stay longer during weekdays due to business needs.

SHELTER ASSISTANT

POSITION SUMMARY: Under the direct supervision of the Shelter Coordinator, the Shelter Assistant provides support to shelter residents by providing a safe, clean environment, supportingand assisting families residing in the shelter, and documenting any safety/security concerns or rule violations.

KEY DUTIES AND RESPONSIBILITIES:

  • Create a welcoming environment for shelter clients, including greeting clients, orienting new clients to the shelter, and answering questions.
  • Empower shelter clients and provide support and crisis intervention through a trauma-informed care lens.
  • Provide resource information or triage questions for families residing in the shelter.
  • Communicate necessary client information to Shelter staff to keep them informed.
  • Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter clients.
  • Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more).
  • Maintain the safety and security of shelter property, and report concerns to Shelter Manager/On-Call or the authorities.
  • Maintain the cleanliness of the shelter by performing housekeeping tasks outlined in SA Task Lists (ex. sweeping, mopping, disinfecting).
  • Complete Shelter room checks.
  • Complete shadowing tasks as assigned when new team members join the support staff team.
  • Maintain positive, supportive, and respectful guest relations.
  • Treat residential clients with respect and professionalism by practicing active listening, preserving client confidentiality, avoiding power struggles, and maintaining patience in difficult situations.
  • Work individually and as a member of the shelter team to engage in effective de-escalation.
  • Issue blankets, sheets, and towels; distribute other supplies according to BHS procedures.
  • Assist with all aspects of food service during the shift, as needed.

Documentation

  • Document shift notes at least once per shift and completes proper documentation, including but not limited to task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.
  • Other duties as assigned.

Team Participation

  • Maintain family confidence and protect operations by keeping information confidential.
  • Participate in training, supervision, and team meetings.
  • Works effectively with co-workers, participants, and others by sharing ideas constructively and positively; listening to and objectively considering the ideas and suggestions from others; keeping commitments; addressing others by name, title, or other respectful identifiers; and respecting the diversity of our workforce in actions, words, and deeds.

EDUCATION AND EXPERIENCE

  • Minimum of HS Diploma or equivalent
  • One year of experience and a social service environment

SKILLS

  • Strong organizational and communication skills.
  • Ability to establish and maintain professional boundaries while working with clients.
  • Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
  • Experience in crisis intervention and problem solving with the ability to diffusing situations without heightening the conflict.
  • Understanding and willingness to be trained in areas such as trauma-informed care, diversity, equity, and inclusion.
  • Ability to maintain confidentiality of clients.
  • Strong interpersonal skills, ability to be compassionate and firm towards clients.
  • Ability to accurately record information for required client and staff documentation while maintaining confidentiality and strong boundaries.
  • Ability to navigate Microsoft Office products, specifically, Outlook email, Word and Excel.
  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

  • Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
  • Exerting up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects.
  • Specific vision requirements:  close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

ENVIRONMENTAL CONDITIONS:

  • Inside environmental conditions.
  • Moderate noise level.

SHELTER DIRECTOR

Shelter Director – Cincinnati, OH 45237 – Indeed.com

POSITION OVERVIEW: The Shelter Director provides the BHS Emergency Shelter program leadership and vision. The Shelter Director provides overall management and supervision to the shelter program, including staff supervision, participation in program budget development, developing and implementing program policies and procedures, obtaining and maintaining compliance with grants and contracts, and integrating the program with others in the organization. The Shelter Director ensures uninterrupted on-site 24/7/365 coverage of the residential facility.

WHAT YOU’LL DO:

  • Ensure that stated grant outcomes are met within budget
  • Prepare and submit proposals, applications, and required reports to appropriate funders.
  • Develop and review policies and procedures in compliance with regulations.
  • Participate in the Strategies to End Homelessness Continuum of Care
  • Research and apply best practice trauma-informed care service models for chronically homeless, shelters, and housing support.
  • Provide a minimum of biweekly supervision, coaching, and mentoring to assigned Emergency Shelter Program staff, including administering probationary and annual performance evaluations and performance improvement plans,
  • Coordinate with the Human Resources Department to ensure adequate staffing needs, including hiring new staff, onboarding, and offboarding.
  • Promote a diverse, culturally competent, and respectful workplace.

WHAT YOU’LL BRING

  • Bachelor’s degree in social work or related field and LSW is required.
  • LISW or LISW-S a plus.
  • A minimum of 5 years working with individuals and/or families in a social service setting is required. Experience working with families who are at risk of or who are experiencing homelessness is a plus.
  • Minimum of 3 years of supervisory experience

OTHER POSITION REQUIREMENTS

  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

OTHER POSITION REQUIREMENTS

  • Reliable and regular attendance
  • Requires valid driver’s license and ability to meet BHS’s vehicle insurance requirements.
  • Successful completion of BHS criminal background checks and drug tests.

PHYSICAL REQUIREMENTS

  • Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
  • Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Must be able to operate a motor vehicle safely.

To apply, please click the link for the position of interest or submit your resume for consideration to hr@bhsinc.org

Bethany House Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Bethany House Services Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor and will ensure that persons with disabilities are provided reasonable accommodations.